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IT&D Senior Business Analyst, Employee Experience - Africa

City: Johannesburg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT&D, you'll be a force for good, whether you're championing Operations across the Africa region, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact.

About the role

Embark on a transformative journey at Reckitt as an IT&D Digital Employee Experience Manager where technology meets innovation. In this role, you’ll empower our platforms with your expertise and forward-thinking to deliver digital solutions that not only fulfil customer needs but also achieve our wider business objectives. To be responsible for managing the relationship with IT&D Director and Key Business Stakeholders and IT teams in respect of end-to-end IT services. This includes focusing and reporting on overall service quality, service availability and operational delivery continuous improvement projects into the markets.

Your responsibilities

Provide input into the IT&D service strategic decision-making process both upon request and proactively, providing recommendations for investment or change to existing process or technology.
Ensure stable and secure IT&D operations across regions.
Deliver & support core infrustacture service
Coordinate with regional/global stakeholder to adress operations needs.
Drive incedent, problem and change management according to Reckitt standards
Moniter service perfomance and ensure SLAs are met
Collaborate with project teams and ensure smooth operations transition
Act as second escalation point for operations IT&D issues.
Periodic self-audit of all service account team processes, procedures and policies
Ensure regular review of all processes, procedures and documentation ensuring quality, consistency and validity.

The experience we're looking for

Bachelor in Information Technology
ITIL
Prince 2 (desirable)
5+ years in Information Technology management position.
Experience of managing highly skilled team members
Exceptionally Customer focused with the ability to create a culture of Customer centricity
Process driven with strong leadership skills.
Project Management skills preferably holding relevant qualification.
Exceptional customer relationship management skills
Excellent written & oral communications skills, organisational /scheduling abilities.
Ability to manage multiple tasks and markets and prioritise and communicate effectively
Ability to effectively interact with all internal stakeholders involved in providing service to the customers, as well as customers at all levels in the organization.
Ability to develop and implement process improvements, hereby cooperating with all organisations involved in providing service to the customers.
Must be a self-starter, proactive and highly organized.
Proven ability to achieve results through effective management of technical expertise

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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