Customer Service Coordinator - Hospitals (French Bilingual)

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

This role manages all processes related to customer orders including: order receipt and entry, order processing monitoring, shipment delivery, returns, of customer accounts for Reckitt Canada to ensure complete and final fulfillment of product sales and delivery to customers. This position is a fixed-term contract and requires bilingual French and English communication skills.

Your responsibilities

Customer Order Management 
▪    Process all EDI-Manual Institutional purchase orders received.  Interface System (EDI) or other means. 
▪    Analyze order quantities, evaluate order value versus customer financial stability. 
▪    Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address. 
▪    Manage order quantities versus inventory levels (alert Demand Planner in case of low Inventory.) 
▪    Identify & resolve data issues in order management & inventory management 
▪    Handle customer & sales representatives’ inquiries related to a sales order (i.e. order tracing, credit status, backorders and inventory status) 
▪    Manage short supply, ensure short supply inventory is allocated fairly among customers as directed by Sales 
▪    Initiate, identify Departmental cost savings 
 
Dispute Management / Collection 
▪    Assist in resolution to resolve deductions for institutional accounts. Includes validation of amounts deducted with appropriate supporting documents, analysis, research to have deduction credited 
▪    Ensure prompt payment for institutional accounts

The experience we're looking for

• 3 years’ experience preferred in front line customer relations
• Understanding of warehousing, traffic, and inventory relative to order processing, distribution and delivery or orders on time 
• Undergraduate Degree preferred
• Bilingual French required
• Customer relations/Collection/Dispute Management/Order to Cash experience preferred
• Working knowledge of Order to Cash, Collection and Dispute Management systems, SAP Experience necessary
• Professional verbal and written interpersonal communication skills, with the ability to adjust to each customer appropriately
• Intuitive understanding of customer service dynamics
• Must demonstrate calmness and patience with a genuine interest in helping customers while representing Reckitt’s best interes

The skills for success

Customer strategy; Channel strategy, Sales strategy development.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.