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HealthCare Sales Force System Administrator & Analyst

City: Kanata

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Medical

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life. Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products. Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

The role of HealthCare Sales Force System Administrator & Analyst is to manage and maintain our sales force systems & applications. This role is responsible to support system updates, integrations, and maintenance while ensuring seamless functionality and user satisfaction and leading the data governance process to maintain the integrity of our data and data stewardship. This role involves collaboration with cross-functional teams and stakeholders to drive automation, reporting, and system improvements.

This role is also the key point contact of the medical sales force related to daily system related operation support and contributing to sales force effectiveness processes.

Your responsibilities

**Fixed term position 1 year**

System & Platform Administration
Manage and maintain the Sales Force platform for web and iPad, ensuring performance, security, data integrity, and compliance. Lead system updates, upgrades, documentation, and change request management.

Sales Operations Support
Support Healthcare Sales Effectiveness initiatives, including the Call Planning Master Plan and tools used for yearly sales objective planning.

Integrations & Automation
Lead platform integrations and collaborate with analytics teams to improve automation, data flow, and system efficiency.

Support & Troubleshooting
Provide ongoing system support, resolve issues, and act as the primary contact and local champion for Sales Force users in Canada.

Reporting & Analytics
Develop weekly/monthly call plans and KPI scorecards; support quarterly and annual reporting cycles.

Additional Systems Leadership
Serve as system lead for hospital and community support platforms as required.

Onboarding & Compliance
Lead system onboarding for new employees and ensure compliant and accurate call recording.

Cross‑Functional Collaboration
Build strong partnerships across sales, marketing, finance, quality, hospital operations, and global teams to enhance business performance.

The experience we're looking for

Minimum 2 years of experience in sales support and/or application support.
Proven experience as a LifeScience System Administrator or similar role.
Experience with system updates, upgrades, and ongoing maintenance.
Familiarity with enterprise platforms and integrated system environments.
Strong problem‑solving, communication, and customer service skills.
Ability to work collaboratively with cross‑functional teams.Interest in data, reporting, and system analytics.
Solid understanding of project management concepts, process flows, and sales force operations; healthcare sales operations experience is an asset.
Excellent communication and training skills, with the ability to represent user needs and escalate issues appropriately.
Self‑motivated, independent, and able to exercise sound judgment.
Strong organizational ability to manage multiple priorities and view issues from multiple perspectives; demonstrates agility, flexibility, and patience when working with diverse stakeholders.
Strong computer proficiency, including spreadsheets, word processing, data retrieval/analysis, presentation tools, and database software.
English essential; French is a strong asset.
Experience working in a hybrid environment, collaborating with both remote and in‑office stakeholders.

The skills for success

You’ll join our Sales team in their endless quest to get our products on the shelves and in the hands of our customers. They know our customers inside out. Working closely with trade and healthcare partners all around the world, they drive growth that benefits our customers and us. And they do it all better than anyone else in our industry.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Salary Range

CAD $80,000.00 - $120,000.00

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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