Sales Effectiveness Operations and Business Analyst, HealthCare

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Medical​

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life. Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products. Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

As a Healthcare Sales Effectiveness Operations and Business Analyst with Reckitt you’ll have the freedom to succeed.

 

This role is responsible for operationalizing the healthcare sales directions to drive  Mead Johnson healthcare sales (HCS) effectiveness. This position will create the HCS planning cycle to ensure execution with excellence, which includes the development of dashboards to monitor the key performance indicators, enabling the HCS team to achieve the best utilization of CRM platforms, resources, effectively operationalize strategies, put tactics into actions, ensure the team is compliant and doing the right thing always leveraging an OmniChannel approach.
 

Your responsibilities

Leads Operations to Drive Success: 

 

 

OmniChannel Sales Force Effectiveness (SFE)

•    Owns SFE processes, performance reporting, requirements, and monitoring through dashboards and reports- monthly/weekly. Identifies key actions to close gaps in the customer journey progression.
•    Manages and collaborates for systems and platform enhancements, call plan deployment, budgeting, and data governance.
•    Ensures compliance and on-time delivery.
•    Develops call plan processes and guidance based on customer journey, advocacy ladder progression and brand priorities. 

Medical Marketing/Customer Strategy Implementation

•    Deploys medical marketing strategies, in close coordination with Associate Manager Sales Enablement, into CRM systems for field sales execution, to reflect customer progress within the advocacy ladder.
•    Reflects and translates customer and patient needs in the Omnichannel tactical execution.
•    Use knowledge of customers’ needs and insights to drive brand priorities.
•    Translate salesforce activities to map ROI on brand priorities and effectiveness. 

Collaboration with Insights and Analytics

•    Drives automation initiatives to support performance reporting of the medical sales force.
•    Improves system efficiency and supports coordination efforts to align with business objectives.

 

Operationalization of Activities and System improvements. 
•    Translates activities into actionable steps.
    Identifies system update requirements to ensure compliance and measurability.
    Recommends improvements to simplify and accelerate data reporting to enhance field sales force effectiveness

Sampling Forecasting, Budgeting and Tool Management 

•    Owns the forecasting process and budget requirements for all tools for the sales force – samples, literature, etc. 

Resource Utilization and Productivity Initiatives

•    Utilizes resources effectively and drives productivity initiatives.
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Goal Setting and Team Empowerment

•    Sets challenging goals for self.
•    Empowers the team and cultivates a positive, growth mindset and motivated environment.

Industry Insights and Research

•    Brings industry-related information, insights, and research to the team.
•    Stays current with healthcare industry trends and digital adoption to better connect with customers.

Project Review and Improvement

•    Reviews projects and plans.
•    Identifies areas for development and improvement.
•    Creates plans and processes to deliver as expected or exceed expectations.

Stakeholder Relations and Networking

•    Develops strong relations and networks with a wide group of stakeholders (Sales managers, field representatives, marketing, finance, quality, Hospital Operations, IM, privacy, compliance, including Global functions).
•    Utilizes relationships to enhance business performance.

The experience we're looking for

    College Degree in Business Administration, or other related fields.
    Minimum 3 years’ experience in sales support and/or application support role.
    Experience with LiveScience/CRM/OmnniChannel systems (ex. Veeva) administration Certification 
    Developed dashboards and sales force effectiveness processes
    Worked within a healthcare industry and/or sales/marketing environment.
    English essential, French strong asset
    This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

    Agile with data, reporting, developing dashboards and system analytics
    Demonstrates strong computer software utilization skills, especially with spreadsheets, word processing, data retrieval and analysis, presentation graphics and database software- ideally with LifeScience system
    Understands customer journey and segmentation concepts
    Knowledgeable of the medical marketing and sales channel spectrum and can translate strategies into operational plans
    Familiar with P&L, ROI and development of revenue growth plans.
    Demonstrates good working knowledge of project management concepts and skills.  Is familiar with process flows and sales operations environment.
    Must have excellent communication, storytelling presentation and skills with a strong desire to be the voice of the user in communicating issues/opportunities with management.
    Is self-motivated and independent worker, uses good judgement and elevates issues as needed.
    Leverage good judgement and data in decision making
    Ability to organize and execute multiple priorities and see issues from multiple perspectives.
    Demonstrates flexibility, patience and openness when working with multiple stakeholders.
    Have strong work ethics and can work in a compliant and regulated environment.
    Experience working in a flexible work environment, managing remote and in-office with ongoing interaction and input from different stakeholders.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.