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Site Quality Liaison Manager

City: Karachi

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Research & Development

This role requires ensuring compliance in Complaint Management and related work in Mauripur Factory in line with Reckitt Quality manual, global complaint management & any other applicable procedure in addition to;

Supplier Audit & support in new supplier approval & maintenance of local / regional supplier in line with Reckitt Quality Manual, Global supplier management policy and procedure.
NPD / EPD/ X-trim/ Squeeze / Tech transfer / Projects / cost saving initiative of HC & HyHo
Reviewing & signing off MoH Queries as Qualified Person or warrantor.
Attending show cause hearings, personal hearings or any other meetings with MoH or any other regulatory body e.g PQCB, CDI on behalf of Mauripur Factory as Qualified Person.

About the role

Reckitt is looking for a Site Quality Liason Manager to drive processes of complaint handling, MoH query handling supplier management and NPD / EPD & ensure effective implementation. Work with Legal, Regulatory, Production, Procurement & other supply functions & commercial for effective implementation assignment/Project.

Your responsibilities

Perform GAP Analysis of local SOP’s Vs Global policies and procedures. Update local SOPs accordingly.
Prepare risk based annual supplier audit plan and conduct Audits, prepare and publish timely report and obtain CAPA from supplier with effective follow-up till action closure. Escalate any Critical or Major issue on time to senior management.
Prepare and update list of suppliers (AVL) applicable for Mauripur factory as and when required.
Ensure that the factory related customers / consumers complaints received through email or CLARE Salesforce are handled and respond. A Quality One Complaint Assessment / Deviation is to raise specially related to factory issues except suspected counterfeited/ Inquiry and other related information with effective follow-up till action closure. Escalate any Critical or Adverse Event issue on time to senior management.
Prepare and update Level 2 tracker along with timely closure of actions and supplier CAPA (where applicable) and conduct monthly governance meeting on Level 2 to update SLT.
Lead in effective RCA, ensure proper implementation and closure of action plan.
Fix supplier related production issues with supplier using CAPA and other communication ways
Provide effective support in Internal & External Audits along with timely closure of Global & Internal audit findings with effective RCA and CAPA
Responsible for arranging HALAL certificates from supplier for relevant materials.
Engage in NPD/ EPD meeting and support site related to supplier development / issues.
Update global KPI’s related to Complaint Management and Supplier Audit to management.
Responsible for approval of TDS related to supplier management
Any other job / task assigned by Site Quality Head or regional management
Support Site Quality Head in all tasks as assigned.
Prepare & Manage Approved Vendor List for the site.
Prepare supplier audit plan and execute it accordingly.
Prepare monthly summary sheet on complaint management activities and report it in management review.
Duties and responsibilities within this role may change over the course of employment, which will require flexibility

The experience we're looking for

M.Sc Chemistry/ B. Pharm or M. Pharm or Pharm-D with at least 10 years of experience in different functions of Quality in pharmaceutical company along with good experience in management position or any other having similar setup.
Degree in Chemistry, Biology, Engineering, or a related science field.

The skills for success

Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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