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IT&D Senior Program Manager - Lab Resilience

City: Kingston upon Hull

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

As the IT&D Senior Program Manager - Lab Resilience, you will be reporting to the IT&D Director R&D. In this role you will be responsible for overseeing E2E LAB RESILIENCE Program activities, across both Category & QC laboratories in Reckitt. You will be also responsible for co-ordinating and reporting delivery status of individual project and workstream activities, and will be accountable for establishing and leading appropriate governance processes across the program. You will be also responsible for E2E financial management of all related project activities. In this role you will lead the delivery organisation and key stakeholders across platform, architecture stream to deliver the program on committed timelines.

Your responsibilities

Manage the IT&D Lab Resilience program, overseeing deliverables, schedules, and finances against plan, while ensuring robust project management controls are in place and all outputs align with governance processes and IT&D standards.
Establish and maintain programme, project, and workstream plans, ensuring effective KPI and OKR reporting for both delivery and value tracking, and provide regular updates to governance forums such as the Steering Committee and Design Authority.
Identify and manage cross-functional dependencies within and beyond the core Lab Resilience program, collaborating closely with key stakeholders to align plans and ensuring that critical decisions are clearly communicated to leadership for guidance and alignment.
Own the lab resilience risk register, ensuring cyber, network, and availability risks are properly identified, mitigated, accepted, or escalated, while translating cybersecurity and architecture strategy into practical, lab-appropriate execution.
Drive value realisation and post-implementation adoption to ensure long-term resilience maturity, define the target operating model (including lab network operations, security incident response, and support services), and lead the programme team with clear RACI, goals, and objectives to deliver successfully against agreed plans.
Work closely with Business and IT&D Lab Resilience leadership to deliver against short-, mid-, and long-term roadmap plans, while managing executive sponsors and their expectations through established governance forums and ensuring alignment across strategic priorities, including coordination with cross-functional IT&D leads to align dependencies across multiple programmes and projects.
Build strong relationships with delivery partners to ensure projects are delivered on time and within budget, while managing project delivery resources by providing coaching and guidance in line with HR policies and procedures, ensuring high performance and effective execution across the programme.

The experience we're looking for

Extensive Change Leadership experience gained over a 15+ year technology career.
Proven experience of leading delivery of a major, complex digital transformation/Resilience Programs within Networking, Infrastructure, security domains.
Demonstrated ability to collaborate with senior leadership teams across multiple functions.
Proven track record of engaging with delivery partners throughout the project lifecycle.
Background within the FMCG, personal hygiene, and healthcare sectors.
Strong history of delivering large-scale programs in a GxP-regulated environment.
Practical experience in both agile and waterfall delivery methodologies.

The skills for success

Understanding of OT‑like lab environments (instruments, controllers, vendor‑managed systems) and strong understanding of ITSM, PMP, Agile processes.
Graduate or master’s degree in computer science or equivalent
Ability to define and track resilience value metrics.
Appropriate ITIL/PMI/PRINCE certification
Desirable: knowledge and understanding of IT Networking, infrastructure in laboratory environments, understanding Azure Dev-Ops fundamentals for project management, reporting and deep expertise in end-to-end technology development.
Desibarble: trained or certified in Scaled Agile, DevOps methodologies, understanding of NIST Cybersecurity Framework

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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