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Channel Account Manager - Medical

City: Kuala Lumpur

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

The Channel Key Account Manager is responsible for developing and executing channel strategies to drive sustainable growth and brand penetration within targeted channels across Malaysia. This role serves as a key interface between the company and healthcare professionals (HCPs), procurement departments, and key stakeholders in the key accounts. The position ensures alignment with brand strategy, sales targets, product penetration and growth objectives.

Your responsibilities

Channel Strategy & Medical Key Account Management

• Responsible for generating business opportunities within the assigned key accounts
• Identifies products and/or solutions to meet customer needs to maximize business opportunities.
• Builds understanding of customers key business drivers and uses this knowledge for developing and creating profitable business propositions and partnership.
• Develop key account plan and allocate spending effectively.
• Ensure key accounts plans are implemented in a timely manner.
• Review trade execution campaign and evaluate effectiveness and adjust account plan accordingly
• Negotiate pricing, commercial contracts, trading terms, organizing continues medical education (CME) or partnership campaign to maximize account profitability, product AVR and sustainability.
• Ensure the execution of commercial contracts, promotional campaigns, CMEs and product execution initiatives to drive AVR within targeted accounts
• Liaise with sales managers and trade marketing team for operational matters for the assigned key accounts and medical marketing team related to marketing support/activities.
• Work with internal stakeholders and sales managers to identify channel growth initiatives and implement effectively
• Ensure trade investment effectiveness and within budget

Key Customers & Stakeholders Management
• Build and maintain strong, long-term relationships with key decision-makers in the key accounts
• Conduct regular visits to pharmacy outlets to understand customer needs, gather feedback, and ensure execution effectiveness
• Serve as the primary point of contact for key accounts, ensuring timely resolution of issues and continuous engagement.
• Collaborate with internal cross-functional teams (e.g., medical, regulatory, marketing) to align customer solutions and communications.
• Proactively identify and develop relationships with key HCPs to drive product advocacy and channel growth

Sales & Performance Management
• Deliver sales targets and KPIs
• Monitor accounts performance, analyze sales data, and generate actionable insights for continuous improvement.
• Work closely with the sales, marketing, supply chain, and finance teams to ensure seamless execution and service delivery.

Market & Competitive Intelligence
• Keep abreast of industry trends, regulatory updates, and competitor activities within your assigned channels

Compliance & Ethical Engagement
• Ensure all interactions with healthcare professionals and institutions are conducted in accordance with company policies, local laws, and industry codes of conduct.

The experience we're looking for

• Candidate must possess at least a Degree in Business Administration or equivalent
• At least 3 – 5 years of working experience, ideally in the consumer healthcare, nutritional or pharmaceutical industry.
• Able to travel frequently
• Highly committed and result oriented
• Positive work attitude and able to work independently in a team environment
• Pleasant personality and able to interact with people at all levels
• Highly committed and result oriented
• High level of communication and interpersonal skills
• Highly independent and self-directed. Able to anticipate problems and seek opportunities

The skills for success

Key Account Management, Account Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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