Executive / Senior Executive - HR Operations - Reward (1 year Contract)

Your Responsibilities:

• Provide HR services, such as handling queries and providing first-line advice and guidance.  
• Execute data transactions or system transactions where these cannot be performed by self-service or automation. 
• Coordinate with Reward COE and IT to manage end-to-end annual pay review and bonus cycle related actions. 
• Partner with Reward COE to follow procedures and control documentation for uploading compensation updates, one-time payments, on demand payments and other compensation adjustments in the SuccessFactors. 
• Perform UAT, SRT covering end-to-end scenario for IT solution deployment in line with design changes. 
• Manage workflow navigation, role-based permissions switch over, data publish, and statement publish back. 
• Liaise with Finance for supporting activities for bonus plan execution for the respective year. 
• Interact with other subject matter experts (e.g. HRBP, CoE, etc.) and internal teams (e.g. solutions team) to identify the best solutions for employee queries. 
• Prioritise cases and conduct continuous follow ups/ check-ins to ensure case closure. 
• Gain cross disciplinary HR knowledge to deliver end to end ownership of customer experiences. 
• Raise and drive continuous improvement opportunities in HR service delivery. 
• Maintain standard operating procedure (SOP) documents.   

Requirements:

• Able to manage transactions with competing priorities and multiple stakeholders is essential for this role.  
• Demonstrate strong Reward knowledge and continuous improvement implementation. 
• Strong knowledge of H2R best practices in Shared Services environment.  
• Strong change management skills to deliver new processes into Shared Services.   
• Excellent communication and good technical skills 

Qualifications:

• Bachelor degree in any field from a recognized university or relevant professional qualifications.  
• Excellent Microsoft applications knowledge (Excel; Word; PowerPoint). 
• Experience working with HRIS systems such as SuccessFactors, Workday, or equivalent platforms.  
• Experience working with ticketing tools such as ServiceNow. 
• Minimum 1-2 years of working experience in Reward or HR Shared Services.