Quality & OPEX Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

As a Quality & OPEX Analyst, you will be a key contributor to shaping and elevating the way we work across Reckitt’s Global People Services (GPS). This role offers a unique opportunity to gain hands-on experience in Quality, Compliance, and Operational Excellence (OPEX) within an HR Shared Services environment.You’ll support the design, coordination, and execution of various quality audits, customer feedback reviews, and continuous improvement initiatives. Working closely with global and local stakeholders, you’ll help define tools and frameworks to build a culture of quality and efficiency. This role provides valuable exposure across all HR Shared Services functions, including Payroll, and is a great entry point for someone looking to grow in a career in transformation, quality, or operations.

Your responsibilities

Quality & Compliance Oversight
•    Support the design and setup of the Quality framework, including audit tools, checklists, and sampling methodologies.
•    Conduct and coordinate Quality Audits, SOP reviews, and BCP (Business Continuity Plan) testing across services.
•    Analyze NPS/CSat feedback and participate in Root Cause Analysis (RCA) for escalations and service issues.
•    Track and follow up on corrective actions, sharing insights and lessons learned across teams.
Operational Excellence (OPEX)
•    Support Lean, Six Sigma, Kaizen, or automation initiatives led by the OPEX team.
•    Assist in the implementation of Daily Visual Management (DMS) systems and Voice of the Business (VoB) reviews.
•    Contribute to continuous improvement efforts by identifying and documenting opportunities for simplification and efficiency.
Stakeholder Engagement & Enablement
•    Work cross-functionally with the Quality, OPEX, Internal Controls, Audit, and Data Governance teams on key initiatives.
•    Promote a culture of quality and improvement through active engagement, communication, and knowledge sharing.
•    Participate in and support training activities, including internal Lean Six Sigma awareness and project efforts.

The experience we're looking for

•    Bachelor's degree in Business, HR, Quality, Operations, or a related field
•    2–3 years of experience in Shared Services, HR Operations, or a support role in Quality/OPEX
•    Strong Excel skills (e.g., formulas, lookups, pivot tables; macros a plus) and general tech savviness
•    Good command of English and strong written and verbal communication skills
•    Familiarity with SharePoint, Microsoft Teams, PowerPoint, and basic data reporting
•    Strong attention to detail, curiosity to learn, and ability to work independently
•    Knowledge of Lean, Six Sigma, ISO9001, (certification is a plus)

The skills for success

•    Managing diverse tasks and priorities in a fast-paced environment
•    Balancing a hands-on role in audits with participation in broader improvement projects
•    Driving adoption of new processes while gaining buy-in from different teams
•    Navigating across service lines and stakeholders with clarity and confidence

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.