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Senior Analyst -SAP SD Intercompany and Pricing

City: Kuala Lumpur

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The IT&D Senior Analyst – SAP SD is responsible for supporting, enhancing, and maintaining SAP Sales & Distribution processes across the global Order to Cash (O2C) cycle. This role works closely with Sales, Customer Service, Supply Chain, Finance, Logistics, and IT teams to ensure smooth order processing, pricing accuracy, delivery execution, billing operations, and continuous process improvement across markets.

Your responsibilities

Minimum 7-10 years of exp in designing and implementing SAP Sales and Distribution
Responsible for key SAP SD processes including sales orders- intercompany, third party, consignment, quotations, contracts, pricing, delivery creation, shipment, transportation, and billing.
Configure SD master data and transactional settings such as customer master, output types, pricing conditions, delivery types, billing types, credit management, and partner functions.
Responsible for testing cycles including unit testing, integration testing, UAT, and cutover readiness for O2C‑related deployments.
Responsible in preparation of functional specifications for enhancements, custom reports, EDI/IDoc interfaces, ATP checks, and workflow/document output improvements.
Responsible for integrations across MM (availability of materials), PP (make‑to‑order/ATP), FI (billing & revenue), WM/EWM (delivery picking & shipping), and CRM systems.
Responsible for integrations with third party systems like 3PL, OTM, Transplace, Order entry portals, E invoicing portals, High Radius, etc..
Support daily O2C operations such as order creation issues, pricing discrepancies, delivery blocks, credit management blocks, shipment failures, and billing errors.
Resolve operational issues related to output processing, EDI messages, customer master data, item category determination, and tax or pricing inconsistencies.
Conduct root‑cause analysis for recurring SD issues and propose permanent solutions.
Support SD master data governance activities including customer master, condition records, routes, and partner functions.
Recommend opportunities for automation, digital customer experience, and O2C process optimization leveraging SAP capabilities.

The experience we're looking for

Bachelor’s degree in supply chain, Engineering, IT, or related field.
07–10 years of hands-on experience in SAP SD.
Good understanding of O2C processes including order entry, delivery, shipment, billing, returns, credit management, and customer invoicing.
Experience supporting multi-country or global sales and distribution operations.
Strong analytical, communication, and problem‑solving skills.
Ability to work with global business teams across time zones and support time‑critical O2C operations

The skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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