Customer Service Representative

City: Makati

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Your responsibilities

-Responsible for order processing activities beginning from order entry, to sales order checking and release up to sales order creation for all direct served accounts. This applies to both manually encoded and Electronic Data Interface (EDI) orders.

-The CSRs monitor progress of orders and ensures all these are processed and delivered on-time and complete.

-Ensures stakeholders and concerned teams are informed immediately of issues, through timely feedback and status reports, ensuring appropriate dispositions.

-Also responsible for providing weekly and monthly sales reports to Field operations based on account assignments.

-Receives, encodes, uploads and monitors all customer orders sent via FTP, fax, e-mail, manual turn over, and electronic orders like E2E, B2B, EDI and I-Connect.

-Ensures all orders received via FTP have corresponding Delivery Order numbers.

-Coordinates with RB finance counterparts for immediate AR releasing of orders.

-Checks stock availability and monitors allocations for all assigned accounts.

-Answers all inquiries pertaining to status of orders by coordinating with 3rd Party Logistics Providers (3PLs) and internal stakeholders. This includes delivery status, price deals, stock availability, etc.

-Receives and responds to problems, queries and requests of customer.

-Attends to all complaints received by securing details and informing stakeholders immediately for appropriate and immediate action.

-Collaborates closely with Trade Sales team and 3rd Party Logistics Providers’ team to ensure effective implementation of policies and procedures to maintain service level agreements and customer satisfaction.

-Generates and provides required reports by Trade Sales team and customers.

The experience we're looking for

-College Degree

-Must have a minimum of 2 years’ experience in Customer Service

-Must have experience in Logistics and good warehousing practices

-Has knowledge on Logistics capability building.

-Must be proficient in English and Filipino languages,

-Must be computer literate with knowledge on various MS Office application software

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.