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Customer Services Manager

Description


Want to raise the bar for customer service? As Customer Services Manager with Reckitt, you’ll have the freedom to make a unique impact on our largest customers.

Customer Services Manager
Mississauga, Ontario
Competitive Salary & excellent benefits package 

The Customer Services / Supply Chain Manager is responsible for the management of Customer Service activities. Activities include overall management of order processing, electronic commerce administration, and supply chain performance to customers.     

You’ll succeed because you'll… 

  • Manage a team of customer service representatives
  • Establish a thorough knowledge of the important supply chain metrics and goals for priority customers and sales channels.  Work with Reckitt Benckiser Sales and personnel within customer organizations to develop and execute business plans that will deliver joint value creation across the supply chain. 
  • Serve as a key Logistics liaison between Reckitt Benckiser and our customers.  Collaborate with Sales to conduct regular business reviews with customers that insure Reckitt Benckiser is knowledgeable of current and future customer requirements. 
  • Insure Reckitt Benckiser Management is apprised of evolving marketplace trends.  Assist in the development of strategies that insure strong, long term business relationships with key customers. 
  • Develop the methods, procedures, systems, and analytical tools required to ensure Reckitt Benckiser resources can view our performance against customer KPI’s (customer scorecards, continuous replenishment reports, in-stock reports as example) 
  • Lead the Customer Service activities to deliver high levels of service to the customer — complete order, on-time delivery, free of damage, and accurate transaction.  
  • Focus the efforts of the Customer Service Representatives and Continuous Replenishment Planners on business activities that insure communication with customers and sales is executed effectively and efficiently every day. 
  • Build processes and systems with Sales and Customer Marketing that insure flawless execution of all new product introductions, display shipments and promotional activities.   
  • Lead the activities of the Customer Service Team to develop and maintain systematic planning activities with customers, sales, brokers, and Logistics Centers.

  
You’ll love it because… 

…you’ll get to make an impact like never before. You’ll be responsible for your own projects - we can’t wait to listen to your ideas. The products you get out there will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day. 

 

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Equality

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

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