Senior Key Account Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales Team

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

As a Senior Key Account Manager with Reckitt, you’ll have the freedom to succeed.

Reckitt is more than a company. We’re a growing community of over 40,000 diverse, talented entrepreneurs – driven by our purpose to protect, heal and nurture in the relentless pursuit of a cleaner healthier world. We work each day to ensure that access to high quality hygiene, wellness and nourishment is a right, not a privilege. Drawing on each other’s skills, working together and putting consumers and our people first, we strive to give each and every team member the Freedom to Succeed.

To make this happen, we’ve created an environment where curiosity is encouraged, ideas are embraced, and ownership is given. Opportunities are everywhere, and ambitions grow. We are an organization that strives for excellence every day, serving our consumers and customers in a better way each day.

Your responsibilities

• Revenue & Strategy: Own e-commerce P&L, forecasting, and growth plans aligned to revenue targets. Deliver performance insights to leadership.
• Performance Marketing: Partner with Media, Brand, and CX teams to optimize channel mix, campaigns, and ROI.
• E-Commerce Optimization: Lead marketplace operations (Amazon 1P/3P), promotions, and conversion optimization initiatives.
• Lifecycle & Retention: Drive repeat purchase and customer lifetime value through pricing, promotions, and performance tracking.
• Retail & Digital Growth: Collaborate with retail partners to enhance digital shelf performance and support joint initiatives.
• Leadership: Lead and develop a high-performing team, managing agencies and ensuring strong execution.

The experience we're looking for

• Educational Background: Bachelor’s degree in business, Marketing, Digital Commerce, IT, or related field; MBA preferred.
• Professional Experience: 5–10+ years in e-commerce management, digital marketing, or online sales, preferably within FMCG or consumer-focused industries. Prior experience managing Amazon is highly desirable.
• Business Skills: Strategic and innovative thinking, commercial acumen, data analysis, project management, leadership, persuasive selling, proficiency with digital marketing tools, e-commerce platforms, and analytics.
• Interpersonal Abilities: Leadership, objection handling and negotiation, influencing, collaboration, and stakeholder management skills. Ability to coach and lead a team to deliver growth.
• Advanced computer skills (Microsoft office, data transfer and data base)

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Salary ranges

   CAD $116,000.00 -  $174,000.00

Pay transparency

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.