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Customer Service Coordinator

City: Ottawa

This is a 6-month contract role

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Mead Johnson Nutrition (MJN) is Reckitt’s specialized, science-led infant and child nutrition business. With over 100 years of pediatric nutrition expertise, MJN is known for its clinical, science-based approach to innovation and its expanding focus on specialized nutrition. Its market-leading brands, including Enfamil and Nutramigen, support early childhood development and lifelong health. MJN operates in over 50 countries and plays a vital role in delivering high-quality nourishment to families around the world. Enfamil is the leading global infant formula brand, and the most recommended by pediatricians in MJN's core markets.

This role manages all processes related to customer orders including: order receipt and entry, order processing monitoring, shipment delivery, returns, of customer accounts for Reckitt Canada to ensure complete and final fulfillment of product sales and delivery to customers.

Your responsibilities

Customer Order Management

Process all EDI-Manual Retail purchase orders received. Interface System (EDI) or other means.
Review customer allocations and adjust orders as required to ensure accurate inventory distribution, order fulfillment, and alignment with customer commitments
Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address.
Identify & resolve data issues in order management
Handle customer & sales representatives’ inquiries related to a sales order (i.e. order tracing and inventory status)
Manage short supply, ensure short supply inventory is allocated fairly among customers as directed by Sales
Initiate, identify Departmental cost saving initiatives
Respond to all customer inquiries related to orders, including order status, product availability, order modifications, order cuts, and delivery date concerns, ensuring timely and accurate communication and resolution of issues.

The experience we're looking for

Undergraduate Degree
3 years’ experience preferred in front line customer service or related field
Understanding of warehousing logistics, inventory relative to order processing, distribution and delivery of orders on time
French speaking is an asset
Customer relations/Order to Cash experience
Working knowledge of Order to Cash, SAP Experience necessary
Professional verbal and written interpersonal communication skills, with the ability to adjust to each customer appropriately
Intuitive understanding of customer service dynamics
Must demonstrate calmness and patience with a genuine interest in helping customers while representing Reckitt’s best interest

This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Salary ranges

CAD $60,000-$75,000

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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