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Supply Coordinator

City: Prague

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Are you passionate about providing exceptional customer service and ready to be the heartbeat of our dynamic team? We are searching for a meticulous and committed Customer Service Coordinator to be the face and voice of Reckitt, delivering unparalleled support and care to our customers. In this role, you'll connect our products to our clients, ensuring satisfaction and service excellence. Join us to grow, innovate, and lead in a role where every contribution is valued and influences our global success.

Your responsibilities

Supply Coordination

• Coordinate product availability for the pharmacy channel according to demand forecasts, market needs, and promotional activities.
• Collaborate closely with the Demand Planning, Commercial, and Logistics teams to align supply with sales targets and distribution plans.
• Monitor stock levels and coordinate replenishment to prevent shortages or overstock.
• Support monthly and quarterly supply planning cycles and provide visibility on pharmacy-specific demand trends.

Order Handling & Customer Service

• Process and validate customer orders in accordance with agreed terms, product allocations, and compliance requirements.
• Manage the full order-to-delivery process, including order entry, confirmation, issue resolution, and delivery follow-up.
• Customer claims approval and processing, issuing of credit notes (price difference, damaged shipments, returns)
• Ensure accuracy of pricing, batch/lot traceability, and documentation.
• Serve as the primary contact for order-related inquiries and delivery status updates.

Coordination with Internal & External Stakeholders

• Communicate proactively with Sales, Quality, Regulatory, and Finance teams to ensure seamless order fulfillment.
• Coordinate with 3PL providers, distributors, and transport partners to secure on-time deliveries.
• Support new product launches and phase-outs in the pharmacy channel.
• Waste management reporting in CZ and SK

Reporting & Continuous Improvement

• Prepare/comment regular reports on supply status, service level performance
• Identify process bottlenecks and propose improvements in order management and supply coordination workflows.

The experience we're looking for

• 2–4 years of experience in supply coordination, order management, or logistics — preferably in the pharmaceutical or healthcare sector.
• Strong understanding of order-to-cash (O2C) and supply planning processes.
• Proficiency in systems SAP and MS Excel.
• Excellent communication and coordination skills.
• High attention to detail, sense of urgency, and problem-solving mindset.
• Knowledge of GDP and pharmaceutical distribution practices is an advantage.
• Detail-oriented and well-organized professional who ensures smooth product flow from planning to delivery.
• Strong analytical thinking with practical coordination skills to maintain product availability and high customer satisfaction
• Work efficiently under time pressure, communicate clearly across teams

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Pharmacy, Nutrition, Counseling, Healthcare