Executive - HR Operations - Employee Lifecycle(Thai Speaker)
We are Reckitt
Human Resources
About the role
As a HR Analyst at Reckitt's Shared Services Centre, you will dive into data-driven environments where your insights have the power to shape our HR landscape. This is a role for those who find stories in numbers and strength in analytics. If you're ready to support informed decision-making and drive innovation in our HR strategies, we invite you to bring your analytical thinking to a place where it can truly make an impact.
In addition, this role requires Thai language expertise to support HR operations and employee lifecycle processes for Thailand and Thai-speaking stakeholders, particularly within the Global People Services (GPS) Employee Lifecycle (ELC) processes.
Your responsibilities
- supporting ASEAN, North Asia, MENARP & Africa region.
- Provide HR services, such as handling queries and providing first-line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self-service or automation.
- Act as a Thai language SME to support employee lifecycle processes (e.g., onboarding, changes, offboarding) that require Thai language proficiency, including documentation review and employee communication.
- Interact with other subject matter experts (e.g. HR business partner, CoE, etc.) and internal teams (e.g. solutions team) to identify the best solutions for employee queries
- Engage and build strong relationships with in-market stakeholders (e.g., HRBPs, employees, managers in Thailand) to ensure effective communication, service alignment, and resolution of queries.
- Serve as a key liaison between Shared Services and Thailand market, ensuring local nuances, policies, and employee experience are well understood and reflected in service delivery.
- Prioritise cases and conduct continuous follow ups / check-ins to ensure case closure following the SLA.
- Raise continuous improvement opportunities.
- Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
- Professional and customer focused on your approach including absolute discretion and sensitivity in handling confidential matters and information.
The experience we're looking for
- Bachelor’s degree in any field from a recognized university or relevant professional qualifications.
- Must be computer literate and proficient in MS Office applications, especially Excel (i.e. v-lookup, nested if, string, pivot table, and other advanced Excel functions and formulas)
- Good knowledge of HR Systems such as ServiceNow, SuccessFactor, and HRIS will be added advantage.
- Possesses strong analytical abilities and excellent communication skills
- Effectively manages time and responsibilities with a high degree of autonomy
- Ability to work under pressure and tough deadlines
- Good command of spoken and written English.
- Fluency in Thai (spoken and written) is required to support Thailand market stakeholders and HR processes.
- Candidates with any relevant experience in HR administration and procedures are preferred; however, fresh graduates are encouraged to apply.
The skills for success
What we offer
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