Clinical Operations Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Shanghai Science and Innovation Centre

Our Shanghai Science & Innovation Centre—Reckitt’s largest R&D site in Asia, develops locally inspired health and hygiene innovations tailored for Chinese consumers, with potential to set new global standards.

 

Operating as an open platform, the Centre partners with local institutions to accelerate innovation and support China’s “Healthy China 2030” vision.

 

As one of nine global Reckitt innovation hubs, it connects top Chinese talent with our worldwide network, turning cutting-edge research into products that protect and nurture millions of households.

 

Join us in advancing our purpose of a cleaner, healthier world.

About the role

The Clinical Operations Manager is responsible for leading the delivery and operational oversight of clinical studies across multiple product classifications, including OTC Medicines, Medical Devices, Cosmetics. The role supports the generation of robust clinical evidence and ensures Clinical Operations is at the forefront of process excellence to meet product claims, regulatory, registration and business objectives globally.

Working within the Evidence Generation & Clinical Research (EG&CR) team, the role drives operational excellence in clinical study planning and execution through effective cross functional collaboration, outsourcing, vendor oversight, risk-based study management and continuous process improvement. The role also contributes to the development of clinical operations capabilities, best practices and high-performing teams.

Your responsibilities

Clinical Study Leadership & Delivery

· Lead end-to-end operational delivery (start-up to close-out) – on time, on quality, on budget.
· Drive clinical evidence generation for product claims, registration, and regulatory compliance.
· Provide expertise on study design, endpoints, and execution strategies.
· Ensure protocols/plans comply with ICH-GCP and local regulations.
· Identify risks and implement mitigation plans.
· Maintain strategic program oversight and manage competing priorities.
· Stay abreast of related projects to challenge and represent the clinical team's view to stakeholders.

Cross-Functional Collaboration

· Represent Clinical Ops in cross-functional teams and governance forums.
· Provide operational input into evidence strategies and development plans.
· Build strong internal relationships (Medical, Regulatory, Safety/PV, R&D, Quality, Marketing).
· Partner effectively with external partners, CROs, and vendors.

Vendor & Outsourcing Management

· Support outsourcing strategy development aligned with business goals.
· Participate in vendor governance meetings and performance reviews.
· Contribute to contract and scope negotiations.
· Oversee outsourced activities while retaining delivery accountability.
· Identify efficiency and quality improvement opportunities.

Compliance & Quality

· Ensure studies meet global/local regulatory requirements, SOPs, and ICH-GCP.
· Support inspection readiness and audits.
· Contribute to SOP and operational standard development/improvement.
· Drive best practices and consistency across the team.

People Leadership & Capability Building

· Line manage and coach Clinical Study Managers and clinical operations staff.
· Support team capability development, training, and performance management.
· Promote best practices, knowledge sharing, and operational excellence.
· Track and report clinical metrics and study performance indicators.

Key Challenges

· Influence stakeholders across cross-functional and multicultural settings.
· Manage complex global programs across diverse product types and regulatory frameworks.
· Balance multiple priorities and tight timelines without compromising quality/compliance.
· Maintain effective oversight of outsourced activities via strategic vendor partnerships.
· Drive operational excellence while supporting innovation and business agility.

The experience we're looking for

Essential

· Significant clinical ops experience in Consumer Healthcare/OTC and/or Medical Devices (pharma/consumer health company or CRO/vendor).
· Strong experience managing global clinical studies via CROs and external vendors.
· Proven study oversight, outsourcing, and vendor governance experience.
· Solid understanding of ICH-GCP, global/local clinical regulations, and quality standards.
· Experience across multiple product classifications and evidence generation approaches.
· Track record in process improvement and operational excellence initiatives.
· Strong project and program management capabilities.
· Excellent stakeholder management and influencing skills.
· Experience leading or coaching teams in matrix or line management structures.
· Strong written and verbal communication skills.
· Advanced Microsoft Office skills.

Preferred

· Both Consumer Healthcare/OTC and Medical Device experience strongly preferred.
· Experience with Cosmetics, Biocides, and/or VMS clinical programs is a plus.
· Experience in global/regional clinical ops roles within fast-paced commercial environments.

The skills for success

Qualifications

• Bachelor’s degree in Life Sciences, Pharmacy, Biomedical Sciences or related scientific discipline.
• Advanced degree and/or relevant clinical research certification preferred

Personal Attributes

• Ability to operate effectively in a fast-paced, matrixed and multicultural environment.

• Able to influence and communicate effectively across all organisational levels.
• Resilient and adaptable with strong prioritisation skills.

• Proactive, self-motivated and solutions oriented.

• Strong attention to detail and organisational skills.
• Strong analytical and problem-solving capabilities.
• Committed to quality, compliance and continuous improvement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.