Head of e-Commerce

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Your responsibilities

• Provide leadership for the ecommerce team in your market 
• Ensure team function effectively online, using the digital specific toolset 
• Build effective relationships with other functions to operate effectively
• Guide team in building sales momentum for online sales 
• Lead and support Account Managers on Joint Business Planning process
• Ensure team work in an agile manner and implement culture of test and learn and continuous improvements 
• Own and manage the overall ecommerce budget for NR, on- platform spend 
• Create persuasive business plans to ensure budget commitment for performance media 
• Ensure robust plans to drive category / trade business plan across your channels of Amazon, marketplace, pure players, and Bricks and Clicks 
• Work with Supply and Packaging to ensure e-Commerce sales needs are met 
• Work with Account Managers to manage customers as key stakeholders and build online distribution  
• Develop promotional strategy with major customers, and drive promotional execution 
• Manage customer negotiations in relation to Reckitt commercial strategy and customers’ trading terms 
• Ensure the ecommerce business has aligned KPIs with both e-Business and in-market Sales

The experience we're looking for

• Strong leadership skills, an energetic management style and well-developed coaching skills 
• Knowledgeable about the dynamics of online selling, its emphasis on the end-consumer and the ecommerce formula (Visits, Conversion, Average Order Value, Repeat Rate, Sales etc.)   
• Highly conversant in metrics used to drive online performance, such as advertising ROAS, cost-per-acquisition, conversion, per customer transactions, repeat rate and lifetime value 
• Initiative-taker
• Excellent communication skills, ability to influence people of all levels including senior management
• Good interpersonal and time management skills 
• Adaptable and willing to learn
• Highly curious about online

The skills for success

Ecommerce, Analysing sales and Ecommerce data FMCG strong stakeholder management strategic.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.