GBS Transition Senior Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 

GBS

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS). 

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

The GBS Transition Manager is responsible for leading and managing the successful transition of business processes into the GBS organization. This includes overseeing end-to-end transition activities, ensuring minimal disruption to operations, and delivering value through standardized, efficient, and scalable solutions.

Your responsibilities

Transition Planning & Execution

• Develop and manage detailed transition plans, timelines, and resource allocations
• Lead cross-functional teams through transition phases including due diligence, knowledge transfer, stabilization, and handover
• Identify and mitigate risks associated with transitions

Stakeholder Management

• Engage with senior stakeholders across business units to align transition goals and expectations
• Communicate progress, risks, and issues effectively to all relevant parties

Process & Performance Management

• Ensure transitioned processes meet agreed service levels and performance metrics
• Drive continuous improvement and standardization of processes post-transition

Change Management

• Support change management initiatives to ensure smooth adoption of new ways of working
• Develop and deliver training and communication plans for impacted teams

Governance & Compliance

• Ensure transitions adhere to internal governance frameworks and compliance requirements
• Maintain documentation and audit trails for all transition activities

The experience we're looking for

• Proven experience in managing transitions within a GBS or shared services environment more than 10 years
• Experience working in a global, matrixed organization
• Strong project management experience with a track record of delivering complex transitions on time and within budget

The skills for success

• Excellent stakeholder engagement and communication skills
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is a plus
• Strategic thinking and problem-solving ability
• High emotional intelligence and adaptability
• Strong analytical and organizational skills
• Ability to work under pressure and manage multiple priorities
• Proficiency in tools such as MS Project, Excel, PowerPoint, and collaboration platforms

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.