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MSA/TSA PMO - Governance & Change Management Lead

City: Slough

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The MSA/TSA PMO is responsible for executing the governance framework for Supply Manufacturing Service Agreements (MSA) and Transition Service Agreements (TSA) related to EH Carve Out. This role ensures operational continuity, manages change requests, and escalates unresolved issues in line with the defined governance model. It serves as the first point of contact for governance and change management, supporting regional and global forums.

Your responsibilities

Key Deliverables

Governance Management

o Lead weekly PMO connect meetings and maintain governance cadence.
o Prepare consolidated KPIs for operational oversight and decision making.
o Support monthly regional and global performance reviews with scorecards and decision-making materials.

Change Management

o Log, validate, and project manage change requests (including CAPEX/OPEX and exit management).
o Conduct initial impact assessments and coordinate with regional PMOs and site PMs as well as Supply Leaders in the regions.

Escalation Handling

o Act as L1 Point of Contact for unresolved issues within local processes.
o Project manage escalations: push to factory or market level, escalate to L2/L3 forums as required.
o Liaise with TSA PMO Lead for escalations requiring TSA SteerCo or Deal Principals.

Stakeholder Engagement

o Serve as the “Relationship Manager” per MSA/TSA agreement.
o Interface with TSA office on key risks, issues, and escalation status.
o Respond to local MSA/TSA queries related to governance and change requests.

Reporting & Compliance

o Maintain governance documentation and change logs.
o Ensure adherence to approved guidelines and escalation rules.
o Support audit readiness and compliance with contractual obligations.

Key Performance Indicators (KPIs)

• Timely execution of governance meetings and reporting.
• Accuracy and completeness of KPI dashboards and scorecards.
• SLA adherence for change request processing and escalation resolution.
• Compliance with governance and contractual requirements.

The experience we're looking for

Education: Bachelor’s degree in Supply Chain, Business or related fields.

Experience:
o 5+ years in Supply Chain Operations, supply chain governance, or operational management.
o Proven experience in change management and cross-functional coordination.
o Exposure to contractual frameworks (MSA/TSA) and global supply operations preferred but not mandatory.

Skills & Competencies
• Strong project management and governance expertise.
• Excellent stakeholder management and communication skills.
• Ability to manage complex escalations and drive resolution.
• Analytical skills for KPI tracking and impact analysis.
• Familiarity with supply chain operations and finance processes.

Reporting Line
• Reports to EH Divestiture Director.
• Works closely with TSA PMO Lead, regional Supply Leaders & PMOs, and site PMs.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Logistics Management, Supply Chain Planning, Vendor Negotiation, Contract Negotiation, Category Management Expertise, Supply Management, Procurement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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