VP Process Excellence, GBS

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Global Business Services (GBS)

About Global Business Services - Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS). Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission 

About the role

The Vice President of Global Process Excellence is a senior leader within Reckitt’s Global Business Services (GBS) organization. This role is responsible for architecting, stewarding, and continuously improving end-to-end global business processes that enable the OneReckitt vision of standardized, digital-first, and customer-centered operations.

This leader will oversee a portfolio of Global Process Owners (GPOs) across core enterprise processes such as Order to Cash (O2C), Source to Settle (S2S), and Experience, and will also lead GBS Labs—a virtual and physical environment dedicated to diagnosing and redesigning broken or inefficient processes.

The VP acts as the chief internal consultant for business process transformation, driving measurable business outcomes, fostering global collaboration, and embedding a culture of continuous improvement. 

Your responsibilities

• Global Process Strategy & Governance; set the global vision, strategy, and performance objectives for all end-to-end process domains within GBS. Govern the process design authority, ensuring all changes are scalable, integrated, and aligned with Reckitt’s strategic goals.
• Champion process ownership and process thinking across functions, geographies, and leadership levels.
• Leadership of Global Process Owners (GPOs); Lead and develop a team of Global Process Owners who are responsible for the design, performance, and continuous improvement of global processes. 
• End-to-End Outcome Performance & Global Process Governance; Serve as the enterprise lead — alongside the Global Process Owners (GPOs) — for End-toEnd outcome performance, ensuring that global processes deliver measurable results in effectiveness, efficiency, compliance, and client satisfaction.
• Oversee the development of standardized global process blueprints, including the end-to-end design, key performance metrics
• GBS Labs oversight -Direct GBS Labs as Reckitt’s innovation and transformation hub for process excellence. • Prioritize and sponsor high-impact transformation initiatives, particularly for broken or underperforming processes. 

The experience we're looking for

• Extensive experience in GBS, strategy, consulting, operations, or transformation roles in global matrix organizations.
• Proven leadership experience managing global teams, GPOs, and enterprise-wide process ownership.
• Strong background change management, business model innovation and resource optimisation
• Experience leading global process design, continuous improvement and, end-to-end outcome performance & global process governance
• Excellent executive communication and an inspirational leader

The skills for success

Business Accumen, Investment analysis, Budgeting & Forecasting, Productivity management, Project Management, Financial Systems, Improve business processes, Accounting principles, Financial Reporting, Financial analysis and reporting, Internal Controls, Stakeholder engagement and influence, Strategic thinking, Relationship management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.