Customer Service Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

About the role

Seeking an opportunity where you can actively influence how we operate? As a Customer Service Analyst at Reckitt, you'll make sure our customers are well taken care of, playing a key role in Reckitt’s effort to provide superior customer service to our Nordic customers. This will be done through ensuring daily excellence in our customer operations and cooperation with multiple departments within the organization, such as supply and logistics. We're inviting you to be a cornerstone of our continuous drive for excellence, where your influence will go beyond operations to truly shape our success.

Your responsibilities

• Be the customers' dedicated contact person (long-term), nurture customer relationships
• Ensure daily operation excellence for high levels of service to the customer – complete orders, on-time delivery, incl. accurate transactions
• Order-, invoice- & returns handling, minimizing number of credit notes
• Manage customer inquiries timely and accurately
• Lead and/or participate in customer-facing projects, aiming to improve the daily interaction with customers
• Optimise customers’ inventory through collaboration, forecasting and exception management
• Partnering, cooperating and trust-building across the supply chain and other Departments within the oganisation
• Coordination and communication of action plans in case of issues arising from customers, Sales, and Supply
• Strive for continuous improvement of processes and KPIs
• Develop and improve Customer Service strategies (together with Customer Service Manager) 

The experience we're looking for

Customer-focused, service-oriented mindset: You take pride in maintaining positive customer relationships and believe managing the customer expectations leads to better results. You have proven customer service skills and strong team working skills across functional teams.  
Professional Experience: You have working experience in an international company, where Customer Relations Management is being used in a very customer- and future-oriented environment. Solution-oriented approach to complex challenges, with a focus on process improvement.
Self-Motivation: You take initiative, practice good judgement and are able to work independently. You are a problem solver with a high result orientation and a strong sense of urgency and achievement. You are flexible and can easily adapt to new situations. You are comfortable with multitasking and can set priorities, always having the broader goals in mind. 
Analytical Skills: You can sift through data, extract insights and leverage those insights to solve the root cause of a problem (min. intermediate Excel skills) 
Strong communication: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business 
You love speed: You thrive in a quick moving environment and are comfortable working within the grey space where steps aren’t clearly defined (yet). Working with incomplete information doesn’t intimidate you and you are confident in making recommendations leveraging the information paired with your business knowledge. 

Education: You have a Bachelor’s degree in Logistics, Supply Chain Management or a related business field 

Language Skills: Fluency in English, additional Scandinavian language considered as advantage 

We're looking for people with restless minds who don’t rely on textbook thinking. If you think like us and are up for the challenge, we're looking forward to your application (in English). 

The skills for success

Relationship Management, High service orientation, Effective and professional communication, Collaboration and partnership building, Self motivation, Improve business processes

What we offer

• Fast development and the possibility to learn something new every day, together with a truly amazing team
• Informal, open and international culture with colleagues from all over the world
• Hybrid working model
• Flexible working hours
• Various company benefits and company events

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality