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IT&D Business Analyst

City: Taipei

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

Explore the forefront of purposeful technology and innovation as an IT & D Business Analyst at Reckitt. Within our collaborative IT & Digital team, every day is a chance to create meaningful impact. Here, you'll be ensuring excellence across a global network that's dedicated to a cleaner, healthier world. If you possess a blend of strategic thinking and technical expertise, and you're ready to transform business needs into cutting-edge IT & D solutions, we would love to hear from you. Be the catalyst for change in a company committed to making a difference.

Your responsibilities

•Drive the IT & digital team’s vision: To design simple processes (WoW employee experience) & make analytics integral to business decision making in Hong Kong & Taiwan
•Be the first line of contact to support assigned application systems with agreed SLA, which includes but not limited to system job monitoring, data uploading, data update, system template generation, system or data or operation problem resolution, etc.
•Provide first line application production support to ensure good service is in place to support business result. Manage and continuously enhance the service level of vendor support; work with the business owner to enhance the business key user network
•Closely work with business analyst, business owner and users to identify the improvement opportunities, analyse and assess the business requirement, develop and align the system solution, and deliver it to realize the business value preposition
•Implement & conduct regular business user activity monitoring for the given applications, to make sure that active access is legitimate, with appropriate rights and in line with the application access right process validated by the Business
•Proactively learn the industry leading solutions & IT trend in the respective business areas and develop the solution roadmap in the following 1-3 years
•Understand, support and execute the global IT strategy where applied. Ensure all IT infrastructure and systems in HK/TW are in line with RB information security standard
•Proactively develops project management skills to manage timely delivery of business requests and small- medium scale projects

The experience we're looking for

•BS degree in IT or other related business major.
•Fresh graduate or 1-2 years’ experience of working as application support analyst or similar roles.
•Proven success & experience in supporting IT application system in a fast-paced business environment to support business growth, improve productivity or solve a business problem
•In-depth knowledge in more than one key business areas such as ERP, CRM/CDP, SFA/MFA, TM1, NewsPage, PowerApps, Power BI knowledge is a plus
•Strong vendor management experience to achieve win-win partnership.
•Strong service management skills. ITIL certificate is a plus.
•Ability to communicate in both technical and business language, both written & verbal.
•Fluency in spoken and written Mandarin and English.

The skills for success

Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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