IT Analyst, HKTW

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Information Technology & Digital​

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

Reckitt is seeking an IT & D Officer to fuel our Platforms team with an ambition of innovation and technological drive. This role is about making an impact: shaping digital solutions that resonate with millions and align with our global values. Positioned at the forefront of our IT strategy, you'll turn complex ideas into accessible, user-friendly systems. This is an unique opportunity to lead a forward-thinking team where your contributions in IT can genuinely improve lives every day.

Your responsibilities

•To lead and own IT development projects and automation system workflows by using RPA and Microsoft application such as Power Automate, Power App, and Power BI.
•To closely work with global team as well as GC, JP and KR teams on various global systems from users’ requirements, system design, system launch, and on-going improvement supports
•Drive the IT & digital team’s vision: To design simple processes & make analytics integral to business decision making in Hong Kong & Taiwan
•Be the first line of contact to support assigned application systems, which includes but not limited to system job monitoring, data uploading, data update, system template generation, system or data or operation problem resolution, etc. 
•Provide first line application production support to ensure good service is in place to support business result. Manage and continuously enhance the service level of vendor support; work with the business owner to enhance the business key user network
•Closely work with business analyst, business owner and users to identify the improvement opportunities, analyse and assess the business requirement, develop and align the system solution, and deliver it to realize the business value preposition
•Understand, support and execute the global IT strategy where applied. Ensure all IT infrastructure and systems in HK/TW are in line with RB information security standard

The experience we're looking for

•BS degree in IT or other related business major.
•1-2 years’ experience of working as application support analyst or similar roles.
•Knowledge in key business areas such as ERP, Power Automate, PowerApps, Power BI , Python and SQL is a plus
•Ability to communicate in both technical and business language, both written & verbal.
•Good in spoken and written Mandarin and English.
•Be agile to learn new technical from other markets or global team to adopt and enhance support service.

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.