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Internal Audit Manager - Category to Customer

City: Uxbridge

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Finance

Our Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt. With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter. From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.

About the role

As the Internal Audit Manager – Category to Customer, you will lead high‑impact audits across global customer, sales, marketing, and commercial operations. Reporting to the Category‑to‑Customer Domain Lead, you will provide strategic oversight of commercial risk, ensure rigorous assessment of key end‑to‑end processes, and deliver actionable insights that strengthen governance, decision‑making, and commercial effectiveness.

You will act as a trusted advisor to senior leaders across Category strategy, Brand & Advertising, Revenue Growth Management, Sales and forecasting, execution excellence and customer service. This is a highly visible leadership role requiring commercial acumen, strong business partnering skills, and the ability to navigate fast‑paced, highly matrixed environments. You will also support the development of the audit delivery team, fostering a culture of excellence, innovation, and insight‑led assurance.

Location: Reckitt House (Stockley Park, Uxbridge) or Turner House (Slough) - to be confirmed

Your responsibilities

Commercial Audit Planning & Execution - Lead a portfolio of complex audits covering customer, commercial, trade, and go‑to‑market processes across markets and business units. Define audit scope and approach based on commercial risk themes, market dynamics, and emerging business trends.
Provide senior‑level challenge to business processes such as trade spend, pricing and rebates, promotional governance, customer contract management, marketing spend, demand planning, and route‑to‑market execution.

Commercial Risk Assessment - Lead identification and evaluation of risks across customer and commercial operations, including channel risks (retail, e‑commerce, digital marketplaces), revenue leakage, margin erosion, and third‑party dependencies.
Monitor emerging commercial risks such as digital marketing controls, brand protection, data privacy in customer interactions, and revenue growth management (RGM) shifts.
Stakeholder Management - Build trusted, influential relationships with senior leaders across Sales, Marketing, Finance, Supply. Communicate complex audit findings
Reporting & Leadership Insights - Develop high‑quality audit reports, insights, and thematic summaries for senior management and relevant executive committees. Track, validate, and monitor remediation progress.
Continuous Improvement & Digital Enablement - Collaborate with the COE (Ops & QA and DA & Innovation) to embed analytics, digital testing, and automation into commercial audits.
Leadership & Development - Lead by example and foster a high-performance culture within the team.

The experience we're looking for

Bachelor’s or Master’s degree in Accounting, Finance, Business, Marketing, or a related field.
Professional certifications such as CIA, CPA, CA, CISA, CRMA, or equivalent (preferred).
6-8 years of experience in Internal Audit, Commercial Finance, Risk Advisory, or Commercial Operations roles.
Experience with customer and commercial processes, including trade spend governance, RGM, pricing, promotions, customer contracts, and channel operations.
Experience leading complex, multi‑market audits and influence senior stakeholders.
Previous exposure to analytics tools (e.g., Power BI) and ERP systems (SAP/JDE) preferred.
Experience working in global, matrixed environments across multiple regions.

The skills for success

Strong understanding of audit methodology, risk assessment, and control frameworks.
Exceptional communication and relationship‑building skills.
Demonstrated leadership capability and ability to develop and coach teams.
Commercial audit
Commercial risk assessment

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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