HR GPS Director, Global Process Lead, Reward & Benefits

We are Reckitt

​Human Resources​

About the role

We are looking for a leader to shape the global delivery of our HR Shared Services, ensuring an outstanding experience for employees at Reckitt. Your role is pivotal in architecting and nurturing our service capabilities while working harmoniously with our Hub Leads to breathe life into our HR strategy. This position is about fostering a culture of service excellence that resonates through every interaction and process, delivering not just results but shaping the future of our workplace.

As the HR GPS Director & Global Process Lead (GPL) for Reward & Benefits, you will act as the connecting bridge between the Reward Centre of Excellence (CoE) and the Global People Services (GPS) teams.  

This role ensures the seamless operationalization of global Reward processes including Pay Review, Annual Performance Plan (APP), and Benefits by translating Reward CoE’s strategy and policy designs into globally consistent, well-governed, and technically feasible operations.

With a strong focus on project management, governance, and process optimization, this role oversees end-to-end delivery coordination across Reward, GPS, IT&D, Legal, Finance and wider HR. The GPL ensures that all Reward & Benefits processes run effectively in practice standardized where possible, automated where feasible and compliant everywhere.

Ownership of policy, framework and program design is the responsibility of the Reward CoE, where transactional delivery and operational execution is a responsibility of the People Services teams. The GPL ensures both sides are seamlessly connected through governance, process discipline, and continuous improvement, while at the same time managing the delivery of operations.

Your responsibilities

Process Governance & Operationalization

• Own the end-to-end global Reward & Benefits process framework, ensuring policies designed by the Reward CoE are translated into operationally sound, system-enabled processes, while at the same time support the CoE with inputs to improve policy frameworks.
• Maintain clear governance, controls, and accountability between Reward CoE (design) and GPS (execution), ensuring process integrity and consistency across all markets.
• Serve as the global owner for Pay Review, APP and Benefits related operational processes, managing alignment across Reward CoE, GPS, IT&D, Legal, and Finance.
• Oversee annual BAU process cycles (Pay Review, APP) to ensure timelines, system readiness, testing, and operationalization are managed in alignment with design intent and compliance requirements.
• Lead post-cycle reviews and identify improvement opportunities in process efficiency, automation and employee/manager experience.

Process Optimization & Continuous Improvement in BAU

• Drive ongoing simplification, standardization, and automation of Reward & Benefits processes to improve accuracy, speed and compliance.
• Evaluate system capabilities and digital enablers (e.g., SuccessFactors, ServiceNow etc) to ensure process feasibility and scalability.
• Partner with IT&D to manage system enhancements, data flows, testing cycles, and change requests linked to Reward operations.
• Ensure that process documentation, RACI matrices, and SOPs are maintained, communicated, and updated in line with system or policy changes.

Governance, Controls & Performance

• Accountable to maintain and monitor CoE Designed global KPIs, SLAs, and dashboards to track process performance, compliance, and service delivery across markets.
• Maintain oversight of audit readiness, data quality, and adherence to internal control frameworks for Pay, and Benefits processes.
• Ensure risk management and compliance are embedded throughout all operational routines.

Collaboration & Stakeholder Management

• Partner closely with the Total Reward CoE on policy design, ensuring early operational feasibility checks and smooth translation into systems and processes.
• Work with GPS leads to ensure processes are consistently executed and continuously improved.
• Collaborate with Legal, Finance, IT&D and HRIS teams to manage dependencies, resolve issues, and ensure compliance with global and local requirements.
• Act as the central escalation and decision-making point for process-related challenges across Reward & Benefits.
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Scope of Influence

• Oversees global operational frameworks for Pay Review, APP and Benefits processes.
• Coordinates cross-functional stakeholders to ensure global alignment and process excellence.
  Provides direction and governance to GPS delivery teams executing day-to-day activities.

The experience we're looking for

• Experience in Reward, HR Operations or Shared Services within a multinational environment.
• Strong process management background with experience in compensation and benefits operationalization.
• Proven ability to manage large-scale, cross-functional projects across multiple regions.
• Proven ability to manage large, cross functional teams across multiple regions.
• Deep understanding of HR systems (e.g., SuccessFactors, Workday, ServiceNow) and process automation.
• Strong governance, stakeholder management, and problem-solving skills.
• Ability to balance strategic oversight with pragmatic delivery management in complex, matrixed environments.
• Bachelor’s degree in HR, Business, Finance, or related field.

The skills for success

What we offer

Equality