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IT&D Manager, Regional Service Manager, EEU

City: Warszawa

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The Regional Service Manager plays a key role in delivering high-quality IT&D services across the Eastern Europe region. This role acts as the primary interface between business stakeholders, regional teams, and global IT&D functions to ensure stable, efficient, and customer-focused technology operations. The position is responsible for driving service excellence, operational improvements, stakeholder engagement, and successful delivery of regional infrastructure and workplace technology initiatives.

Your responsibilities

Act as the main IT&D contact for regional business stakeholders, ensuring strong partnership and alignment between business needs and service delivery.
Drive service performance through continuous improvement initiatives, service reviews, KPI tracking, and SLA management.
Lead and coordinate regional technology and infrastructure projects, ensuring timely and high-quality delivery.
Collaborate with cross-functional IT&D teams to improve operational efficiency and customer experience.
Monitor service trends, customer feedback, and operational metrics to identify improvement opportunities.
Support strategic planning by providing recommendations on technology, processes, and service enhancements.
Ensure governance, compliance, and process standards are maintained through regular reviews and controls.
Build strong relationships with stakeholders across markets and functions, acting as a trusted advisor for service-related topics.

The experience we're looking for

Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Significant experience as a People Leader in IT service management, IT operations, or regional technology management roles.
Experience managing complex stakeholder environments across multiple markets or regions.
Strong customer and service orientation with a proven ability to improve service quality and operational performance.
Experience leading projects and coordinating cross-functional teams.
Strong communication, organisational, and relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Fluent English required.

The skills for success

Leadership skills

Relationship Management

Time Management

Sociability

Self Confidence

Integrity

Creative Thinking

Decision Making

Problem Solving

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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