IT&D Manager, Vendor & Commercial
We are Reckitt
Information Technology & Digital
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
About the role
As IT&D Manager, Vendor & Commercial, you will partner closely with IT&D Global Capability teams to manage the wider IT vendor ecosystem, ensuring consistent commercial governance, performance management, and value delivery across all non Tier 1 suppliers.
Reporting into the IT&D Senior Manager, Vendor & Commercial, you will be responsible for embedding vendor management standards into day to day operations, supporting capability teams, and ensuring contracts and service arrangements are effectively managed throughout their lifecycle.
Your responsibilities
- Partner with IT&D Global Capability teams to manage the non Tier 1 IT vendor landscape
- Lead negotiation of contracts, commercials, and service terms for assigned vendors
- Draft, maintain, and manage SLAs to ensure service expectations are clearly defined and met
- Track and manage contract renewals, extensions, and changes
- Support procurement and vendor selection activities in line with IT&D standards
- Monitor vendor performance, cost, and delivery against contractual commitments
- Ensure compliance with contractual terms, financial controls, and regulatory requirements
- Escalate risks, issues, and opportunities to the Senior Manager as required
The experience we're looking for
- Experience in IT vendor management, commercial management, procurement, or related roles
- Solid understanding of IT contracts, SLAs, and vendor service models
- Experience managing multiple vendors across different technologies or service types
- Strong stakeholder management skills, working closely with IT delivery teams
- Commercially aware, with the ability to analyse cost, value, and performance
- Comfortable operating within established governance frameworks
Your personal skills:
- Collaborative and partnership focused approach
- Confident communicator, able to work across IT, Procurement, and Finance
- Well organised with strong attention to detail
- Pragmatic and solutions oriented
- Willing to challenge vendors constructively to drive better outcomes
- Motivated by improving consistency, control, and value
The skills for success
IT Service Management, Innovation Processes, User Experience Design, Digital Transformation, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Data Governance, Product Compliance,
What we offer
Equality
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