Manager, Digital Workplace, Essential Home

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

ESSENTIAL HOME

With a trusted portfolio of world-class Air Care, Surface, Laundry and Pest Control products, the Essential Home team’s purpose is to Make a House Your Home. Fuelling this newly formed business and leadership team is a diverse and inclusive culture for all. Together, we’re shaping a team with a founder mentality: that listens and learns, and that is entrepreneurial, agile, and action oriented.

With high-quality brands such as Air Wick, Cillit Bang, Calgon and Mortein, now is an exciting time to join a dynamic company full of purpose, pace and energy, that will create a truly unique learning and career opportunity for all.

​Information Technology & Digital​

About the role

As IT&D Digital Workplace manager at Reckitt Essential Home, you will use your expertise in workplace technologies, skills in vendor management and experience in End User Computing services to lead the end-to-end design, implementation, and management of solutions that enhance employee productivity, collaboration, and engagement for Essential Home.

The ideal candidate is a self-starter, pragmatic, loves a challenge, holds a good knowledge of Workplace technology such as Windows, Endpoint Management, O365, Meeting Room Technology, Enterprise Mobility solutions and have proven experience in project and service management in the outsourced IT environment.

Your responsibilities

• Define a long-term strategic roadmap for Digital Workplace technology.
• Developing a sound understanding of existing relevant technology, end user devices (PCs, peripheral, mobile devices), vendors, systems and processes, their strengths and limitations, providing practical solutions on how they may be improved and develop.
• Collaborating with cross functional teams of architects, SMEs, vendors, and other parties to understand and develop solutions. Working closely with Cyber, Legal and Privacy teams to ensure compliance is maintained.
• Participating in the evaluation and/or selection of configurations, solutions or products, including, vendor and product evaluations.
• Create, review and/or approve design, changes, request in this technical domain.
• Manage subscriptions ensuring costs are optimised within Reckitt’s Enterprise Agreement.
• Accountable for the Digital Workplace services and availability, deliver ongoing support and maintenance of the Product thorough a partner-led outsourced team. Establish service KPIs/SLA, ensure co-investment, high quality service, while staying cost-effective, following ITIL framework.
• Oversee budgeting, procurement, and resource allocation for Digital Workplace initiatives.

The experience we're looking for

• 5+ years of experience in Digital Workplace relevant Technology.
• Have a good understanding of Digital Workplace technology such as Windows, Autopilot, Endpoint management, O365, collaboration platforms, Meeting Room Technologies, Enterprise mobility solutions – MS Endpoint/MS Azure/MS Teams administrator certification is a plus.
• 5+ years of experience in building, leading and governance of remote and outsourced IT services
• 3+ years of experience in IT project/Product management in multicultural organization– PMP, Prince2, SAFe certification is a plus.
• Familiar with IT Service Management platforms and know how to apply ITIL framework to Digital Workplace – ServiceNow experience, ITIL4 certification is plus.
• Entrepreneurial mindset, self-starter with a high sense of ownership and accountability with strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Bachelor's degree in Computer Science, Engineering, or a related field.

The skills for success

Digital Workplace, IT Service Management, IT Product Management, IT Project Management, Workplace, Windows, O365, Meeting Room Technology, Enterprise Mobility solutions, Endpoint Management, Autopilot, Azure, PMP, Prince2. SAFe, ServiceNow, ITIL4

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.