OTC AP/AR Senior Analyst with German

We are Reckitt

About Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s missionOur Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt. With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter. From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.

About the role

As an AP/AR Senior Analyst, you will support the effective delivery of Accounts Payable and Accounts Receivable services across the end-to-end supplier and customer finance lifecycle. This is a broad, cross-process role that combines Source-to-Pay and Order-to-Cash responsibilities, rather than focusing on a single Level 3 process. 
You will take ownership of complex operational activities, governance, escalations, exceptions and performance analysis across AP and AR. You will help ensure transactions, queries, approvals, claims, deductions, collections, cash application and related reporting are completed accurately, on time and in line with policy, controls and service commitments. 

Working with markets, business process outsourcing partners and cross-functional teams, you will resolve interdependent issues, identify root causes and improve the experience of customers, suppliers and internal stakeholders. As a senior team member, you will act as a subject matter expert, support junior colleagues and contribute to standardisation, automation and transformation across the wider AP/AR service. 

Your responsibilities

•    Own and oversee complex operational activities across Accounts Payable and Accounts Receivable, ensuring accurate, timely and compliant service delivery. 
•    Act as an experienced escalation point for supplier, customer, market and business process outsourcing partner queries, resolving issues before manager involvement where appropriate. 
•    Investigate and resolve exceptions, disputes and financial discrepancies across invoices, payments, receivables, claims, deductions, collections, cash application and account balances. 
•    Ensure policy-driven and higher-risk transactions are supported by complete documentation, appropriate approvals and a clear audit trail. 
•    Monitor service levels, key performance indicators, aged items, query volumes and exception trends, highlighting risks, breaches and opportunities for action. 
•    Maintain structured governance, escalation and exception logs, dashboards and supporting records to strengthen transparency and audit readiness. 
•    Support period-end activities, reconciliations, reporting and performance reviews across AP and AR, working with Record-to-Report and other Finance teams as required. 
•    Collaborate with Procurement, Commercial, Sales, Customer Service, Supply Chain, Treasury, Finance, markets and external partners to resolve cross-process issues and improve outcomes. 
•    Perform root cause analysis on recurring queries, control gaps and process failures, recommending sustainable upstream fixes. 
•    Identify and support opportunities for standardisation, automation, system enhancement and elimination of manual effort across the end-to-end AP/AR lifecycle. 
•    Contribute to governance forums, transformation initiatives and continuous improvement activity by providing data-led insights and practical process expertise. 
•    Provide coaching, guidance and knowledge sharing to junior colleagues, supporting consistent ways of working and effective issue resolution. 

The experience we're looking for

•    Experience in Accounts Payable, Accounts Receivable, Source-to-Pay, Order-to-Cash, Finance Operations or a shared services environment. 
•    Broad understanding of end-to-end supplier and customer finance processes, with the ability to work across multiple AP and AR activities rather than a single specialist process. 
•    Experience resolving complex operational queries, exceptions, disputes and reconciliations using sound judgement and a clear control mindset. 
•    Working knowledge of financial controls, compliance requirements, governance frameworks, audit evidence and standard operating procedures. 
•    Experience using enterprise resource planning systems such as SAP S/4HANA, together with reporting, workflow or finance operations tools. 
•    Strong analytical skills, including the ability to interpret performance data, identify trends, complete root cause analysis and translate findings into practical actions. 
•    Proven stakeholder management and communication skills, with the ability to work effectively across functions, markets, regions and external service partners. 
•    Ability to manage competing priorities and deliver high-quality outputs in a fast-paced, changing environment. 
•    Continuous improvement mindset, with experience contributing to process standardisation, automation, system enhancement or transformation initiatives. 
•    Ability to coach and support colleagues through knowledge sharing, constructive challenge and collaborative problem-solving. 

• Proficiency in both English and German is required

The skills for success

What we offer

Equality