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OTC Cross-Functional Manager

City: Warszawa

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Finance

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together – One Reckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

As the GBS OTC (Dispute, Deduction & Trade Spend) Cross Functional Manager, you will lead a cross-functional team responsible for the end-to-end governance, validation, and settlement of customer disputes, cash deductions, and trade spend activities across markets. You will oversee the investigation and resolution of claims, ensuring robust controls, audit-ready documentation, and standardized processes that drive working capital improvement and revenue leakage prevention.

Your remit spans the management of trade promotion and rebate settlements, as well as the triage and resolution of customer deductions and disputes. You will partner closely with Sales, Customer Service, Supply Chain, and Finance to validate claims, recover invalid deductions, and implement upstream fixes that reduce recurring issues. Leveraging digital tools such as SAP and High Radius, you will drive automation, enhance analytics, and publish actionable insights to optimize performance and policy adherence. As a leader, you will monitor SLAs and KPIs, develop your team, and foster a culture of continuous improvement and cross-functional collaboration.

Your responsibilities

Lead the day to day governance and execution of dispute, deduction, and trade spend management processes, ensuring compliance with policies, Delegation of Authority threshold adherence, and documentation standards.
Oversee the investigation, categorization, and resolution of customer disputes and deductions, applying standardized reason codes and ensuring timely closure in ERP/OTC systems of record.
Manage the validation and settlement of trade promotion and rebate claims, including accruals, credit/debit note issuance, and audit-ready support.
Monitor SLAs and KPIs (e.g., claim cycle time, accrual accuracy, aged claims, recovery/write-off rates), driving performance across captive and outsourced teams.
Collaborate with Sales, Customer Service, Supply Chain, and Finance to validate claim evidence, resolve escalations, and implement root-cause fixes that minimize recurrence.
Drive automation and standardization in SAP and High Radius, enhancing rule-based matching, worklist logic, and reporting capabilities.
Publish dashboards and performance packs, quantifying benefits from process improvements and course-correcting as needed.
Monitor deduction and trade spend aging, proactively recover invalid claims, and ensure accurate financial records and audit readiness.
Champion continuous improvement initiatives, contributing to policy clarifications, SOP enhancements, and automation ideas that reduce backlog and improve service quality.

The experience we're looking for

Experience in OTC, trade spend, deduction management, or related operations within a shared services or process-driven organization
Hands-on expertise with ERP and trade tools, e.g., SAP and High Radius, including claim validation, accruals, and settlements
Proven ability to lead teams and manage SLAs/KPIs at scale, with a track record of reducing aged claims and leakage through policy and process improvements
Strong accrual accounting and controls knowledge, including month-end true ups, audit-ready documentation, and compliant credit/debit note processes
Excellent cross-functional communication and stakeholder management, partnering with Sales, Customer Service, Supply Chain, and Finance to resolve complex issues
Continuous improvement and automation mindset, leveraging analytics and rule-based design to standardize processes and deliver measurable benefits

The skills for success

Strategic thinking, Business accumen, Project management, productivity management, Financial systems.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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