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OTC Dispute & Deduction Management Analyst

City: Warszawa

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Finance

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

As the OTC Dispute & Deduction Management Analyst, you will sit within the GBS Order to Cash (OTC) team and serve as the first line expert for investigating, validating, and resolving customer disputes and cash deductions. You will triage issues, apply standardized reason codes, gather supporting documentation (e.g., proofs of delivery, pricing/contract evidence, promotion terms), and drive timely closure in ERP/OTC platforms, ensuring audit ready records and strong working capital outcomes.

You will collaborate closely with Sales, Customer Service, Supply Chain, and Finance to confirm claim validity, recover invalid deductions, and minimize recurrence through root-cause fixes. Leveraging digital tools (e.g., High Radius) and ERP, you’ll help standardize workflows, automate matching where possible, and contribute to continuous improvement initiatives that reduce backlog, shorten aging, and enhance service quality across markets.

Your responsibilities

Investigate, categorize, and resolve disputes and deductions by applying standardized reason codes (e.g., pricing, shortage, promotion) and updating cases in ERP/OTC systems.
Validate claim evidence (PODs, pricing and contract documentation, promotion terms) by coordinating with Sales, Customer Service, and Supply Chain; escalate per Delegation of Authority (DoA) as needed.
Prepare and post credit/debit notes or write offs in line with policy; attach supporting documentation to maintain audit readiness and ensure accurate financial records.
Monitor deduction aging and backlog, identify recovery opportunities for invalid claims, and proactively drive actions to improve working capital and reduce leakage.
Leverage HighRadius and ERP worklists to prioritize workload, automate claim matching where possible, and recommend rule enhancements (e.g., reason code rules, auto write off thresholds).
Track and report KPIs (e.g., dispute cycle time, aging, recovery rates) and contribute to dashboards/analytics to improve visibility and decision making.
Contribute to upstream and process improvements (policy clarifications, standard operating procedures, automation ideas) to reduce recurring disputes and deductions across markets.

The experience we're looking for

Experience in OTC, Accounts Receivable, or dispute and deduction management within a shared services or global process-driven organization
Experience working with ERP systems (e.g., SAP) and OTC platforms such as High Radius preferred
Proven ability to investigate, validate, and resolve customer disputes and deductions efficiently
Strong analytical and problem-solving skills with the ability to interpret aging reports and backlog trends
Excellent communication and stakeholder management skills to collaborate across Sales, Finance, and Supply Chain
Continuous improvement mindset with experience in process standardization and automation initiatives

The skills for success

Project management, Financial systems, Improve business processes, Accounting Principles, Financial Reporting, Stakeholder engagement and influence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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