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OTC Manager

City: Warszawa

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Global Business Services

Our Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt. With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter. From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.

About the role

As the GBS OTC Manager, you will lead and oversee Order-to-Cash (OTC) operations across supported markets, providing governance, direction, and performance management across selected OTC process areas delivered by GBS. This role is responsible for ensuring efficient execution, strong controls, and consistent service delivery across the OTC lifecycle.
You will manage and develop a cross-functional team supporting core OTC accounting and operational activities such as dispute and deduction handling, trade spend accounting, accrual and reserve processing, reconciliations, and related reporting. Working closely with Sales, Customer Service, Supply Chain, Finance, and Controllership, you will help resolve escalations, drive standardisation, and implement improvements that enhance working capital performance and operational efficiency.
The specific mix of OTC activities within scope may evolve over time based on business priorities, volume, and maturity of the operating model.

This role provides oversight and leadership across selected Order-to-Cash process areas delivered by GBS, including but not limited to:
• Dispute and Deductions Management
• Trade Spend Management
• Returns-related accounting support (accruals, reserves, and reconciliations)
• Reporting and Analytics
• OTC performance management and operational controls

Your responsibilities

• Provide leadership and governance across OTC operations, ensuring alignment with policies, controls, and defined ways of working
• Oversee resolution of customer disputes, deductions, and related OTC issues, ensuring timely closure and consistent application of standards
• Manage trade spend activities at an oversight level, including accruals, settlements, and audit readiness
• Co-ordination with third party outsourced provider to ensure transactions are appropriate and timely
• Monitor and manage SLAs and KPIs to ensure performance targets are met across the captive and outsourced teams
• Partner with Sales, Customer Service, Supply Chain, and Finance to resolve escalations and address recurring issues
• Drive standardization, automation, and continuous improvement initiatives across OTC processes
• Review and publish operational performance reporting and insights to support decision-making
• Develop team capabilities, support talent development, and foster a culture of collaboration and continuous improvement

The experience we're looking for

• Experience in Order-to-Cash, accounting, or related finance operations within a shared services or process-driven environment
• Experience leading teams and managing performance through SLAs and KPIs
• Strong understanding of OTC accounting and operational activities, including accruals, reserves, reconciliations, and close support
• Experience working with ERP systems (SAP preferred) and reporting tools
• Strong stakeholder management and communication skills across functions

The skills for success

Strategic thinking, Business accumen, Project management, productivity management, Financial systems.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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