SAP Adoption OCM Lead

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Information Technology & Digital​

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The ERP transformation programme is deploying global standard operating procedures supported by an ERP System (SAP) globally to Reckitt’s commercial offices and factories across Finance, Sales, Supply and Manufacturing functions.

The SAP Adoption OCM lead role is part of the central ERP Organisational Change Management Team who are responsible for coaching the deployment markets/sites through their change journey and sustaining this through BAU to ensure the market/sites maximise system adoption and look at ways to continuously improve processes and ways of working. 

 

The SAP Adoption OCM lead is responsible for working with the Head of OCM and Director of Adoption and CI to define & manage an OCM adoption strategy and maintain a level of change management focus and organisation within the ACI organisation. They will understand and deliver change management best practices that target SAP Super User engagement across Reckitt.  

 

For the BAU Community they are responsible for overseeing the execution of the SAP Comms, engagement and training approach, coaching and upskilling the local SU resources. Occasional travel to site may be required to onboard new local Super Users and to ensure continued engagement. 

The ERP transformation programme is one of the largest at Reckitt, heavily focused on value extraction for the company. This role therefore provides an excellent learning opportunity for the right candidate as well as open doors with regards to career progression within change management, training, communications, PMO, business process analysis and various other more technical roles.

You will be joining a friendly and highly collaborative organisational change management team. We are very welcoming and supportive.

Your responsibilities

• Work closely with the Head of OCM and Director of Adoption and Continuous improvement to define and drive the execution of a BAU Change Management strategy through the Adoption organisation.
• Facilitate Super User training courses.
• Develop Super User Network site and facilitate content generation.  
• Generate Communication / Newsletters for the End User and Super User community.
• Ensure the SAP training environments are operating as designed and available during the required periods, along with log on credentials for trainees, and escalate any issues for resolution to ensure the learning environments are fit for purpose.
• Conduct regular surveys and make recommended improvements within area of expertise to ensure high quality learning & engagement experience for SAP users.
• Support initiatives around changes in training approach and work with the SAP Training team on the retrofit training approach for live SAP markets.
• Look at opportunities for use of AI or automation technologies for simplifying and optimising End User and Super User experience.
• Work with wider IT&D Organisation on topics of Adoption and OCM
• Define opportunities to align ways of working across all streams in Finance, ERP and Legal in area of OCM and support delivery of common approach across all areas of Service Transition for Finance, ERP and Legal function.

The experience we're looking for

• Knowledge of Change Management methodologies
• Experience of delivery of change management activities whether in Change readiness, Communications & Engagement or Training
• Experience in the planning and management of training programmes.
• Excellent English language skills both verbal and written.
• Advanced knowledge of MS Excel
• Knowledge of PowerBI platform (BI / Automate / Apps)
• Ability to plan for and manage multiple competing demands and priorities.
• Experience of full lifecycles of SAP implementation would be an advantage.

The skills for success

Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Cyber Security Strategy, Cyber Security, Data Privacy, Data Driven Practices, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.