Learning and Development Lead - Operations Capability

We are Mead Johnson Nutrition

With our market-leading brands Enfa and Nutramigen brands, Mead Johnson Nutrition play a vital role in the lives of newborns, infants, parents and Health Care Practitioners (HCPs).  

Through our innovative and trusted brands, we nurture and protect them and their loved ones throughout their lives. This creates a unique opportunity to build a remarkable and purposeful career, growing and developing every day alongside talented diverse people. 

About the role

Reporting to the Plant Director, you’ll be responsible for:

• Partners with the Site Director and Site Leadership Team to develop and execute a comprehensive learning strategy that strengthens operational capability, supports employee development, and enables the site to achieve its performance goals.
• Designs, governs, and sustains a structured training system covering onboarding, upskilling, certification, SME development, and long-term career growth for hourly and salaried employees.
• This role governs the learning and capability system but is not expected to perform technical or equipment-specific training for operators or technicians. All hands-on technical and machine-specific training is delivered by functional SMEs (Operations, Maintenance, Engineering, Quality, EHS).

Your responsibilities

1. Learning Strategy & Governance
• Develop and execute an L&D strategy aligned to site goals, operational priorities, and workforce capability needs.
• Establish a sustainable training structure covering onboarding, technical upskilling, certification, cross-training, and leadership development.
• Partner with HR Manager and functional leaders to identify current and future capability gaps.

2. Training System Design & Standardization
• Lead the design, development, delivery, and evaluation of L&D solutions and materials.
• Develop and maintain SOPs related to training governance.
• Ensure learning programs apply relevant learning principles and effective knowledge transfer.
• Utilize blended learning (classroom, OJT, digital, simulation, etc.).

3. Technical Training Governance (Not the Technical Trainer)
• Own the technical training framework, process, and governance.
• Ensure all equipment-specific, technical, and maintenance training is delivered by qualified SMEs.
• Develop and manage SME and OJT trainer certification programs.
• Audit and calibrate SME-led technical training for consistency and accuracy.
• Maintain strong alignment with Operations, Maintenance, Engineering, QA, and EHS.

4. Workforce Capability Building
• Partner with functional leaders to plan and enable capability development across shifts.
• Support SME-led training and ensure trainers apply consistent standards.
• Identify skill gaps and recommend updates to technical training materials.

5. New Hire Onboarding & Compliance Training
• Oversee onboarding programs including safety, quality, GMP, plant tours, gowning, and expectations.
• Ensure compliance training meets regulatory and internal requirements.
• Maintain accurate training records and capability metrics.

6. Continuous Improvement & Change Management
• Lead learning and training programs for new systems, digital tools, and technology upgrades.
• Research and recommend new training platforms/tools that enhance learning.
• Coordinate external vendors for specialized training requirements.

7. Stakeholder Engagement & Communication
• Partner with Site Leadership to ensure capability needs are met.
• Communicate progress, gaps, and risks to leadership.
• Promote a strong learning culture supporting performance, safety, and growth.

The experience we're looking for

• Bachelor's degree in Human Resources, Business, Education, Industrial Engineering, or related field.
• 3–5 years of experience in a multinational manufacturing environment (Nutrition, Pharmaceutical, Food Industry preferred).
• Strong capability in designing, delivering, and evaluating training programs.
• Strong leadership, facilitation, and communication skills.
• Excellent interpersonal and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with modern and traditional training methods (OJT, classroom, digital).
• Ability to influence across levels and functions.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.