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OSD Supervisor - Dispensing

City: Wilson

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Supervisor for Dispensing, Blending, and Granulation directs daily manufacturing operations across key upstream OSD processes, ensuring optimal efficiency, strict safety compliance, and consistent product quality. This role oversees teams of operators and leads, managing workflow coordination, troubleshooting production issues, and escalating concerns promptly to management and cross‑functional support groups. With broad expertise across multiple processing areas, the supervisor fosters strong collaboration, operational flexibility, and effective decision‑making in a fast‑paced production environment.

In addition, this position plays a critical role in driving operational excellence through continuous improvement initiatives, resource utilization, and unwavering adherence to cGMP and regulatory requirements. The Supervisor ensures production plans are executed in alignment with organizational demands, meeting schedule targets while maintaining rigorous safety standards and protecting product integrity throughout dispensing, blending, and granulation operations.

This role is not currently sponsoring visas or considering international movement at this time.

Your responsibilities

Health, Safety & Environment

Ensure strict adherence to all HSE standards and protocols.
Escalate incidents immediately and support follow-up investigations, root cause analysis, and CAPA implementation, ensuring outcomes are communicated to the team.
Ensure team completion of all monthly quality, regulatory, and safety requirements.

Quality

Maintain full compliance with quality and GMP standards.
Escalate quality issues or deviations promptly and support investigations, root cause analysis, and CAPA actions, ensuring results are communicated to the team.

Drive Right-First-Time performance in batch documentation.
Ensure all team members are fully trained and compliant with SOPs and OJTs.

Service

Ensure production adheres to the established schedule and escalate any deviations, including labor and shift allocation, to maintain workflow continuity.

Cost

Take ownership of line OEE and waste performance KPIs, driving continuous improvement initiatives.
Lead escalation processes for line stoppages and under-target OEE performance.
Coordinate support function resources for priority lines.
Oversee OEE reporting, ensuring hourly updates and accurate shift reviews.
Work with line teams to identify waste and OEE improvement opportunities and implement actions supporting TRMs.
Maintain visual management standards and communicate KPI targets and performance clearly.

People

Ensure all departmental training is complete and up to date.
Escalate absences and lateness to the Area Manufacturing Manager and support disciplinary processes as required.
Support employee recognition programs to foster engagement and motivation.
Develop and mentor team leads and operators to improve workforce capability and engagement.
Maintain compliance with safety and quality standards during high-volume production cycles.

Projects

Support trials and intervention activities during shifts in the area.
Supervise AQL checks for trials and new product introductions.

The experience we're looking for

A high school diploma or equivalent with 10+ years of experience is required, or a bachelor’s degree in Engineering, Business, or a related technical field with at least 3 years of experience in pharmaceutical production management.
Previous packaging experience in a vitamin, food, chemical, or pharmaceutical environment is essential.
Proficiency in basic Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams, is required.
Knowledge of SAP and Quality Systems is preferred.
A strong understanding of manufacturing and supply chain processes is necessary.
Demonstrates proven leadership skills with the ability to inspire and guide teams effectively.
Shows a strong ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Embraces change and consistently thinks outside the box to deliver innovative solutions.
Possesses entrepreneurial skills, including creativity, problem-solving, persistence, and resilience, while influencing others and fostering teamwork and commitment.
Exhibits excellent interpersonal skills and strong oral and written communication abilities.
Demonstrates the ability to plan, prioritize, and organize work and resources effectively to meet operational requirements.
Brings experience working as part of a multifunctional team and building effective relationships both within and outside the organization at all levels.
Thrives in the challenges and demands of an ever-changing environment.
Maintains objectivity, applies logical reasoning, and remains calm under pressure.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $88,000.00 - $132,000.00

Hiring Range up to 100K

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year. Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve. If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount
Job Segment: Counseling, Nutrition, Healthcare