Quality Compliance and Technical Support Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Research & Development​

In R&D, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centers of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. 

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, while ensuring our products are safe for our consumers and are to the highest quality.

The size of our organization means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organization.

About the role

This role is based in the Wilson, NC manufacturing facility providing Quality Compliance and Technical Support activities to the site.  As a Quality leader, we are looking for a proven leader who can engage the team to not just deliver but identify and execute opportunities for improvement.  

This is a leadership role which will ensure the Quality Management System and associated activities are in compliance with current good manufacturing practice (cGMP) regulations, regulatory requirements and RB Global Healthcare standards.  

A proactive role in working with Engineers, Facilities and the Technical team to provide Quality oversight of validation activity relating to facilities, introduction of new equipment, changes to current equipment and product transfers. 

Your responsibilities

• Ensure QMS complies with RB Global and regulatory standards.
• Monitor and report quality metrics and KPIs.
• Ensure documentation compliance; manage audits (internal/external, regulatory).
• Lead, train, and mentor the Quality Compliance team.
• Promote a quality and safety-focused culture.
• Conduct product quality reviews and manage audits/inspections.
• Oversee supplier qualification and complaint handling.
• Collaborate with cross-functional teams to enhance compliance and efficiency.
• Maintain compliant and effective electronic systems and records.
• Manage deviations, CAPAs, and change controls.
• Serve as the Quality lead for engineering/technical projects and validations.
• Provide technical support for product transfers and manufacturing investigations.

The experience we're looking for

• BS in Science or Engineering with 5+ years of QA/QC experience in the health, pharmaceutical, or medical device industry.
• 3+ years managing a Production/Quality team with expertise in QMS, pharmaceutical manufacturing, and QC testing.
• Skilled in prioritizing workloads, meeting deadlines, and ensuring audit compliance.
• Proficient in identifying non-compliance risks and implementing corrective actions.
• Experienced leader with a proven ability to manage, coach, and mentor teams.
• Strong knowledge of Title 21 CFR, ICH, and regulatory requirements.
• Confident working with regulatory bodies, customers, and suppliers.
• Expertise in quality tools like SPC, FMEA, Root-Cause Analysis, Six Sigma, and cross-functional problem-solving.
• Excellent oral and written communication and facilitation skills.
• Analytical and technically proficient, with experience in validation and project management (preferred).

This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

Business Strategy, Task Execution Under Pressure, Makes strategic Business Decisions, Business Acumen, Commercial Awareness, Objective Setting, Accountability, Consumer Insight, Creative Direction, R&D, Change Leadership, Product Lifecycle Management, Business Partnership, Collaboration and partnership building, Relationship Management, Adapt to changes in technological development plans, Ability to challenge the status quo and propose improvement, Innovation Processes, Digital transformation for R&D, Quality and Manufacturing.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognize that in real life, great people don't always 'check all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.